gbagee Responsible Gaming
Play Smart. Stay in Control.

Why the 18+ rule matters. Gambling carries financial and psychological risks that are amplified significantly for younger individuals whose decision-making capabilities and financial literacy are still developing. gbagee takes its commitment to keeping minors off the platform extremely seriously — not as a regulatory formality, but as a genuine safeguard for vulnerable young people across Dhaka, Chittagong, Sylhet, and across Bangladesh.

Age verification at registration. Every new gbagee account is subject to age verification as part of the Know Your Customer (KYC) process. You will be asked to submit a valid Bangladesh National Identity Card (NID), passport, or other government-issued document confirming that you are 18 years of age or older before your first withdrawal is processed. Where our compliance team has any doubt about a player's age, the account may be suspended pending verification.

Protecting minors in your household. If you share a device or household with anyone under 18, gbagee strongly recommends that you take additional precautions to prevent minors from accessing your account or the gbagee website. Practical steps include enabling parental control software on shared devices, never saving your gbagee Login credentials in a shared browser, and logging out of your account fully after every session. Never share your account password with anyone, including family members.

Reporting underage access. If you suspect that a minor has gained access to a gbagee account, contact our support team immediately at [email protected]. We take all such reports seriously and will investigate and act swiftly to protect the individual involved.

Gambling is a popular form of entertainment enjoyed responsibly by millions of people. However, for a small proportion of players, gambling can become problematic — affecting finances, relationships, and mental wellbeing. Recognising the early warning signs is the first and most important step toward addressing the issue.

gbagee encourages all Bangladesh players to periodically reflect on their gambling behaviour. The following signs may indicate that gambling is moving from leisure to a problem that deserves attention:

Taking control of your budget. Setting a deposit limit is one of the most effective tools for maintaining a healthy relationship with gambling. gbagee allows you to define exactly how much money you are willing to deposit into your account over a given time window. Once you reach that limit, no further deposits are accepted for the remainder of the period — regardless of the payment method used, whether bKash, Nagad, Rocket, Upay, or bank transfer.

Available limit types. gbagee offers three types of deposit limit to suit different player preferences:

• Daily Deposit Limit — sets the maximum amount in Bangladeshi Taka (৳) you can deposit within any rolling 24-hour period.
• Weekly Deposit Limit — sets the maximum cumulative deposit amount across a rolling 7-day window (Monday to Sunday).
• Monthly Deposit Limit — sets the maximum cumulative deposit amount across a rolling calendar month.

How to set a deposit limit. Log in to your gbagee account, navigate to the Responsible Gaming section of your Account Settings, and enter your desired limit amount. Limit reductions take effect immediately. Limit increases require a mandatory 7-day cooling-off period before they come into force — this delay is intentional and designed to prevent impulsive increases during a losing session.

Loss limits and session limits. In addition to deposit limits, gbagee also supports voluntary loss limits (capping the amount you can lose in a single session or over a period) and session duration limits (restricting how many hours you can play in a given day). These optional tools work alongside deposit limits to give you comprehensive control over your spending.

What is a time-out? A time-out is a short-term voluntary account suspension that gives you a structured break from gambling without permanently closing your gbagee account. It is ideal for players who feel they need a pause — perhaps after a stressful week, a losing streak, or simply because they want to reset their relationship with gambling before continuing.

Available time-out durations. gbagee offers the following standard time-out periods: 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a time-out, your account is fully suspended — you cannot log in, make deposits, place bets, or access any games. All automated marketing emails and promotional notifications are paused for the duration of your time-out.

Cooling-off period rules. A time-out cannot be ended early under any circumstances, including by contacting support. This is a deliberate design feature: the protection only works if it cannot be undone in a moment of impulse. Once your time-out expires, your account will become accessible again automatically, and you will receive a brief welcome-back message from our responsible gaming team.

How to activate a time-out. You can activate a time-out in three ways:

What is self-exclusion? Self-exclusion is a voluntary, binding agreement between you and gbagee in which you request that your account be permanently suspended for a defined minimum period. Unlike a time-out (which is designed for short breaks), self-exclusion is intended for players who recognise that they need a serious, sustained period away from gambling to address a problem.

Self-exclusion periods. gbagee offers the following self-exclusion options: 6 months, 1 year, 2 years, 5 years, and Permanent (lifetime) exclusion. A permanent self-exclusion is irreversible and results in the permanent closure of your gbagee account and deletion of payment method details. Shorter exclusion periods may be reviewed for reinstatement only after the full period has elapsed and a mandatory 7-day reflection period has passed.

What happens during self-exclusion. Immediately upon activation of your self-exclusion:

• Your gbagee account is locked and you cannot log in.
• All pending bets are settled according to their natural outcome; winnings are paid to your registered payment method.
• Your remaining account balance is refunded to your registered bKash, Nagad, or bank account within 3–5 business days.
• All marketing communications — promotional emails, SMS messages, and push notifications — are stopped immediately.
• Your personal data is retained in accordance with our Privacy Policy but flagged to prevent account reopening during the exclusion period.

How to activate self-exclusion. Contact gbagee's support team at [email protected] with the subject line "Self-Exclusion Request". State your registered username and your chosen exclusion period. For your protection, self-exclusion requests are processed within 24 hours and confirmed in writing. You can also request self-exclusion via live chat, and our team will initiate the process immediately.

After self-exclusion ends. When a fixed-period self-exclusion expires, gbagee will not automatically reactivate your account. Reinstatement requires a deliberate request from you, followed by a 7-day mandatory reflection period during which the account remains locked. This gives you time to reconsider and consult with support services before returning to the platform.

The following questions are drawn from internationally recognised problem gambling screening tools. Answer honestly — there are no right or wrong answers, and your responses are private. If you answer "Yes" or "Sometimes" to three or more questions, we strongly encourage you to use one of gbagee's responsible gaming tools or to speak with our support team.

You are not alone. Problem gambling affects people from all walks of life, across every city and district in Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Barisal. Reaching out for support is the most important step you can take, and a range of resources are available to help.

gbagee's own support team is available 24 hours a day, 7 days a week. Our responsible gaming specialists can help you understand your options, activate any account restriction tools, or simply provide a non-judgmental conversation about your concerns. All responsible gaming communications are treated with complete confidentiality.

What to expect when you contact gbagee for help:

• A prompt, compassionate response from a trained support representative.
• A clear explanation of all available responsible gaming tools and how to activate them.
• No pressure to continue gambling — our team's priority is your wellbeing, not your betting activity.
• Written confirmation of any account restriction activated on your behalf.
• Referral information for professional counselling services if appropriate.

Professional counselling and helplines. gbagee recommends that players who are concerned about their gambling seek professional support alongside any platform-based tools. Many international organisations provide confidential, free counselling for problem gambling. Organisations such as Gamblers Anonymous operate globally and offer peer-support meetings and online resources in multiple languages. If you are in Bangladesh and need to speak with someone urgently, your local healthcare provider or mental health services can refer you to an appropriate counsellor.

Support for family members. Gambling problems rarely affect just the individual — they have a ripple effect on partners, parents, children, and friends. If someone you care about is struggling with problem gambling, gbagee encourages you to reach out to our support team on their behalf, or to contact a professional counselling service that specialises in supporting the families of problem gamblers.

Gambling as entertainment, not income. The single most important mindset shift for responsible gambling is treating it as a paid form of entertainment — like buying a cinema ticket or attending a cricket match at the stadium — rather than a strategy for generating income. The house edge in casino games and the margin built into sports odds mean that, over time, the platform retains a statistical advantage. Understanding this removes the temptation to "play until you win back" what you have spent.

Practical habits for safer play. The following tips are recommended by gbagee's responsible gaming team for all Bangladesh players, whether you are a casual weekend bettor on BPL cricket or a regular live casino player: